KRA Issues Notice Over iTax System Disruptions

The Kenya Revenue Authority (KRA) has notified taxpayers of intermittent disruptions affecting its iTax system, meaning taxpayers may encounter difficulties using the platform at different times.

In a notice issued on Wednesday, September 16, the authority said its technical teams were working to address the problem and restore normal operations.

"We are currently experiencing intermittent disruptions affecting the iTax system.

"Our technical teams are actively working to resolve the issue and restore normal services as soon as possible. We regret any inconvenience caused," the agency said.

This comes days after KRA addressed concerns over missing August 2026 invoices and incorrect sales figures appearing in the VAT auto-population system.

The concerns were raised by a taxpayer seeking clarification on missing invoices and differences in sales figures displayed in their auto-populated VAT returns.

Responding to the concerns, KRA explained that the August invoices were being uploaded to the VAT auto-populated CSV files in batches, meaning some invoices may not appear immediately in the system.

"Note that the August 2026 invoices are uploaded to the VAT auto-populated CSVs in batches. Sales in the VAT return are prepopulated based on the invoice date and not the transmission date," the agency said.

KRA further clarified how taxpayers should handle their sales declarations when filing their VAT returns, particularly where some invoices have not yet been transmitted or reflected in the auto-populated data.

"Hence, a taxpayer needs to declare all their total sales in the VAT return, whether transmitted or not, by the date of filing the return," the agency added.

Prior to that, KRA had announced a scheduled 12-hour maintenance of the Integrated Customs Management System (iCMS).

In a notice on Thursday, September 10, the authority said the maintenance, scheduled for Sunday, September 13, would begin at 6:00 a.m. and is expected to run until 6:00 p.m.

The maintenance would affect all stakeholders who rely on the system to access its services, with KRA advising users to take note of the scheduled downtime.

The authority said the exercise was part of its planned maintenance activities for the system.

KRA listed the affected system as iCMS, with all iCMS users expected to be affected throughout the 12-hour maintenance period.

"Any inconvenience caused is highly regretted," the notice read in part.