Editor's Review

The bank said the disruption was affecting its services and that efforts were underway to resolve the technical issue.

Equity Bank has announced an intermittent service downtime affecting all its services, asking customers to bear with the lender as its technical team works to restore normal operations.

In a notice on Thursday, October 1, the bank said the disruption was affecting its services and that efforts were underway to resolve the technical issue.

"We are experiencing an intermittent service downtime affecting all our services. Kindly bear with us as the technical team works to restore the services. We regret any inconvenience caused," the notice read.

Equity Bank also reminded customers to remain vigilant against fraudsters who may attempt to take advantage of the service disruption to obtain sensitive banking information.

The bank said customers should only engage with its official calling number and warned against sharing personal banking details over the phone or through SMS.

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"Please remember, Equity calls you from only one number 0763 000 000. Do not engage with anyone asking for your personal banking details. Equity will never ask for your bank details, PIN, Password, OTP or Card information on phone or SMS," the notice added.

File image of Equity Group Holdings CEO James Mwangi

This comes a day after Equity Bank warned the public about a fabricated news graphic circulating online claiming that Equity Group Managing Director and CEO James Mwangi was attacked in the middle of the street.

The graphic presented the false claim in the style of a news report, giving the impression that the information originated from a legitimate media outlet.

In an update, Equity Bank dismissed the content as fake and urged members of the public not to rely on the claims contained in the graphic.

"A fake advert featuring Equity Group Managing Director and CEO, Dr. James Mwangi, is circulating online with fabricated claims," the bank said.

Equity Bank advised the public to verify information concerning Mwangi and Equity through its official communication platforms rather than relying on unverified content shared online.

"Please disregard it and rely only on information shared through Equity’s verified official channels," the bank added.