Safaricom has announced a change to the minimum airtime purchase limit via Mpesa.
In a message to its customers on Tuesday, September 17, Safaricom announced that it has lowered the minimum amount required to purchase airtime via Mpesa from Ksh5 to Ksh1.
"Hata shilingi ni pesa! Sasa unaweza kununua Safaricom airtime ya kuanzia shilingi moja ukitumia M-Pesa. Angalia M-Pesa balance yako na ujaribu kununua leo," Safaricom stated.
This loosely translates to, "Even a shilling is money! You can now purchase Safaricom airtime starting from just one shilling using M-Pesa. Check your M-Pesa balance and try buying today."
The change in the airtime purchase limit reflects the company's move to offer greater flexibility and accessibility to its services for all customers and to increase revenue from low-spenders.
Read More
The change comes barely a month after Safaricom announced it would be limiting the reverse call service to only two free attempts in a single day.
The company disclosed on August 19 that it would be charging customers Ksh0.50 on the third reverse call request.
However, Safaricom mentioned that customers will not incur any other costs while using the service for the rest of the day.
“You will now be billed Ksh 0.50 on the 3rd reverse call request of the day but will not incur any other costs while using the service for the rest of the day,” Safaricom stated.
Safaricom introduced the reverse call service in 2019 to complement the “please call me” service for customers out of airtime.
