Government Spokesperson Isaac Mwaura has revealed that the government has initiated various interventions to address challenges witnessed during the Social Health Authority (SHA) registration.
In a statement dated Friday, October 18, he acknowledged that there were several challenges witnessed by Kenyans and medical facilities in the past few days.
For instance, to assist hospitals with the registration exercise, the call centre has been expanded to address more queries from health facilities.
"The measures include the expansion of the Health facility support call centre from the previous 30 calls-per-second capacity to the current 100 calls-per-second capacity. This has helped ease registration and approvals for those seeking clearance from hospitals," read the statement in part.
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"Already the Government has cleared Ksh1.5 billion pending bills that NHIF owed health."
On the other hand, Mwaura announced that SHA officials had also been deployed to various institutions to help with the migrations of employed Kenyans from NHIF to SHA.
"Through road shows, public engagement forums and the media, the Government also seeks to iron out misinformation and gaps in information on registration and onboarding of services to the SHA portal," the spokesperson added.
As of Friday, October 18, 12,930,047 Kenyans had enrolled under SHA with details of 324,670 dependents captured.
On the other hand, 6,838 health facilities across the country have been contracted to offer services.
Kenyans can register for SHA by dialling *147# or through the SHA portal- https://afyayangu.go.ke/#/registration.
