The Social Health Authority (SHA) has provided guidance for individuals who may have accidentally paid the wrong premium amount through M-Pesa.
In a statement on Thursday, November 20, the authority said affected contributors can request a refund by following a simple verification process.
To apply for a refund, individuals must submit a copy of their M-Pesa statement showing the incorrect payment, a copy of their National or Alien ID or passport, and a signed letter addressed to the CEO of SHA formally requesting the refund.
Submissions can be made electronically by sending scanned copies to [email protected] or [email protected].
Alternatively, the original documents can be dropped off at any SHA County Office or Huduma Center nationwide.
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SHA noted that all documents must be clear and legible, adding that refunds will only be processed after verification of the submitted information.
Elsewhere, this comes weeks after SHA warned members of the public against fraudsters impersonating its staff to defraud unsuspecting citizens.
In a statement on Friday, November 7, SHA CEO Mercy Mwangangi said the fraudsters claim to assist Kenyans with SHA registration or expedited services for a fee.
"We are deeply saddened and concerned to learn that some members of the public have been defrauded by criminals impersonating SHA employees and conning unsuspecting Kenyans by claiming they can help with registration or speed up SHA services at a fee.
"Your trust is sacred to us, and it pains us greatly that dishonest individuals would exploit that trust for their own gain," read the statement in part.
Mwangangi pointed out that SHA registration is free, and that the authority’s staff do not request payment or personal details from members of the public.
The SHA CEO advised Kenyans to report any suspicious individuals or incidents immediately to the nearest police station or directly through SHA’s official channels
"Please know that SHA staff will never ask for money to offer service, or your M-Pesa PIN. If you or someone you know has been affected, we urge you to report the incident immediately to the police and to SHA through our official toll-free line 147 or the dedicated email [email protected]," Mwangangi added.
