Editor's Review
SHA has announced a one-month nationwide outreach campaign aimed at increasing public awareness and helping Kenyans access healthcare services.
The Social Health Authority (SHA) has announced a one-month nationwide outreach campaign aimed at increasing public awareness and helping Kenyans access healthcare services.
In a notice on Wednesday, November 11, the authority said the exercise would run from Monday, November 16, to Tuesday, December 15, with teams conducting field visits across the country.
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SHA said the visits would provide an opportunity for Kenyans to receive direct assistance with registration, contributions and other services offered by the authority.
"This exercise will bring SHA services closer to the people and provide opportunity for direct engagement with members of the public," the notice read.
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During the visits, SHA teams would assist members with registration, including enrolling eligible dependants, as well as verifying contribution status, reconciling accounts and providing guidance on regularising outstanding contributions.
The teams would also engage employers on their statutory obligations, including employer and employee registration, deduction and timely remittance of contributions.
They would further assist in resolving discrepancies affecting employer accounts.
Additionally, SHA would sensitise members on flexible contribution payment arrangements, including the Lipa SHA Pole Pole instalment facility, which allows members to make payments in instalments.
SHA urged Kenyans to participate in the exercise, noting that achieving Universal Health Coverage (UHC) required collective commitment from citizens.
"Achieving Universal Health Coverage (UHC) is a shared national responsibility that requires the participation and commitment of every Kenyan.
"SHA calls upon all Kenyans to embrace this initiative, take advantage of the field visits to seek assistance and ensure that their social health insurance obligations are up to date," the notice added.
SHA also cautioned members of the public against fraudsters who might exploit the outreach campaign to solicit money from unsuspecting Kenyans.
"Members of the public are reminded that all authorized SHA officers carry official and verifiable staff identification badges.
"The public is advised to make payments to SHA exclusively through official SHA payment channels. No payments should be made to individuals," the notice further read.
This comes weeks after SHA announced that the verification of pending claims worth Ksh 10 million and above from the defunct National Health Insurance Fund (NHIF) will resume on Monday, October 26.
In a notice on Sunday, October 25, SHA said the exercise will target Level 2, Level 3 and Level 4 healthcare facilities with pending claims under the former health insurance scheme.
"The Social Health Authority (SHA) informs Level 2, Level 3 and Level 4 healthcare facilities that the surveillance and verification exercise for pending claims of KSh 10 million and above relating to the defunct National Health Insurance Fund (NHIF) will resume on 26 October 2026," the notice read.
SHA asked all affected healthcare facilities to check their scheduled visitation dates and prepare the required documentation ahead of the exercise.
The authority directed the facilities to consult the schedule published on its official website to confirm when verification teams would visit their respective institutions.
SHA also instructed the facilities to make available relevant claims records, invoices, evidence of services rendered and other supporting documentation required during the verification process.
