Kenya Railways in a statement released on Tuesday, October 12, 2021, addressed the issue of rescheduling tickets purchased during the lockdown period.
The state agency announced that it had extended the deadline for the usage of tickets bought during the lockdown period to end of this year.
"We wish to notify passengers in possession of unutilized tickets purchased for travel during the period the Cessation of Movement Order was in force (March 26 to May 3, 2021), that the rescheduling window has been extended up to December 31, 2021," the statement read in part.
File image of the diesel train at the Nairobi Central Railway Station. |Photo| Courtesy|
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Kenya Railways advised holders of the tickets to visit visit the nearest Madaraka Express Passenger Station and reschedule their tickets over the counter.
"Passengers must also bring along their original identification documents and a copy. Please note that tickets will only be rescheduled at least forty eight (48) hours to the intended departure time.
"Ticket rescheduling on the intended date is subject to availability," the statement read.
In March this year, a surge in the number of Covid-19 cases in the country prompted President Uhuru Kenyatta to order a cessation of movement in five counties.
This led to Kenya Railways suspending services at a time when a a number of Kenyans had already booked train tickets ahead of the Easter holidays.
On Labour Day, President Kenyatta lifted the order on cessation of movement, allowing for the resumption of train services.
At the time, Kenya Railways waived rescheduling fees for tickets purchased before May 2 as it opened booking platforms for online purchase.
