KRA Issues Notice on Planned iTax Downtime

The Kenya Revenue Authority (KRA) has announced a scheduled maintenance of the iTax system that will temporarily affect access to the platform.

In a notice, the authority said the maintenance is scheduled for Monday, September 7, and will last for one hour, during which all users will be unable to access iTax.

KRA said the maintenance had been planned to facilitate improvements to the reliability of its services.

"Kenya Revenue Authority informs all stakeholders that iTax will undergo scheduled maintenance on Monday, 7 September 2026, from 9:30 p.m. to 10:30 p.m," the notice read.

KRA further warned taxpayers and other iTax users that the platform would not be accessible throughout the maintenance period.

"During this one-hour maintenance period, iTax will be unavailable to all users," the notice added.

KRA apologized for any inconvenience that may arise from the temporary downtime and thanked stakeholders for their understanding as it works to improve service reliability.

"We regret any inconvenience this may cause and appreciate your understanding as we work to enhance the reliability of our services," the statement concluded.

Elsewhere, KRA has responded to concerns raised by the Kenya International Freight and Warehousing Association (KIFWA), clearing agents, motor vehicle dealers and other stakeholders over cargo clearance processes.

In a statement on Monday, September 7, the authority said the requirement for an export declaration during the clearance of imported goods is provided for under the law.

It added that its mandate includes implementing legislation while facilitating legitimate trade and business operations.

"KRA wishes to clarify that the requirements for an export declaration in the clearance of imported goods is anchored by law under Section 23B of the Tax Procedures Act. 

"As a statutory institution, KRA is mandated to implement and administer legislation enacted by Parliament, while at the same time facilitating legitimate trade and business operations," the statement read.

KRA said it would continue engaging stakeholders affected by the implementation of the requirements, with the aim of ensuring compliance without unnecessarily disrupting legitimate business activities.

"KRA is committed to working closely with affected stakeholders to ensure that the implementation of statutory requirements promotes compliance while minimising unnecessary disruption to legitimate business activities," the statement added.

On concerns surrounding the valuation of motor vehicles, KRA said the matter is currently before the courts and that it would therefore not comment on the merits of the valuation methodology.

The authority cited the principle of sub judice, saying it would await the court's direction and determination before commenting further on the matter.

"With regard to motor vehicle valuation, KRA notes that the matter is currently before the Court.

"The Authority therefore refrains from commenting on the specific merits of the valuation methodology in accordance with the principle of sub judice, pending the direction and determination of the court," the statement further read.