The Nairobi City Water and Sewerage Company has notified clients of a water disconnection exercise targeting accounts with outstanding bills that will begin on Wednesday, October 15.
In a statement released on Tuesday, October 14, the water utility company announced that it would conduct a comprehensive enforcement action across all consumer categories to recover overdue payments.
The disconnection exercise will affect all categories of consumers, including ministries, departments and agencies, county governments, water service providers, commercial entities, and domestic consumers.
NCWSC noted that many accounts remain in default despite repeated notices and reminders, prompting the company to take decisive enforcement measures to recover arrears from all defaulting consumers.
The company has issued strict guidelines for consumers during the disconnection exercise. To avoid disconnection, consumers are advised to settle all outstanding bills immediately. Reconnections will only be processed upon full settlement of outstanding balances.
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Payments should be made through NCWSC's authorized channels, including M-Pesa Pay Bill number 444400, the NCWSC customer portal, partner banks, and official pay points. The water utility clarified that no institution or consumer is exempt from the enforcement measures.
The disconnection notice comes just days after NCWSC announced temporary water supply disruptions affecting several parts of Nairobi County.
In an earlier notice issued on Thursday, October 3, the company informed residents of planned water disruptions to facilitate the interconnection of the Kigoro-Gigiri-Kabete water pipeline at the Gigiri Pumping Station and Reservoir.
The infrastructure upgrade, which ran from Friday, October 3, 2025, at 6:00 am to Saturday, October 4, 2025, at 8:00 am, affected multiple areas, including Westlands, Lavington, Kileleshwa, Mamlaka, Valley Road, Kilimani, Kawangware, Dagoretti, Uthiru, Muthua, Ngong Road, Upper Hill, Kibera, and Highrise areas.
In a separate development on October 10, NCWSC issued a customer alert warning residents about fraudsters pretending to be company staff and demanding cash or threatening disconnection.
In a post on their official social media platforms, the water company advised customers to be vigilant and outlined safety measures.
The utility advised customers to pay only via M-PESA 444400 or authorized partner banks.
Customers were also told to dial 260# and select option 6, known as Tambua, to verify the authenticity of staff members. Any suspicious activity should be reported immediately via the toll-free line 0800 724 366.
