Nairobi Water has announced a door-to-door data collection exercise targeting residents of Royal Park Estate in Lang'ata.
In a statement on Friday, August 14, the company said the exercise is scheduled to begin on Monday, August 17, as the utility seeks to collect information from customers within the estate.
"Lang'ata Region will be conducting a door-to-door data collection exercise within Royal Park Estate from Monday, 17th August 2026," the statement read.
Nairobi Water said residents will be able to verify the identity of the officials through the documents they will carry during the exercise.
"All team members will identify themselves using their National Identity Cards, and an official introduction letter," the statement added.
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Nairobi Water appealed to customers in Royal Park Estate to cooperate with the data collection team to facilitate the exercise and ensure it is completed efficiently.
"Customers are urged to give our team the necessary support and cooperation to ensure the exercise is conducted smoothly and efficiently," the statement concluded.
This comes days after Nairobi Water responded to concerns circulating online over alleged water contamination in Nairobi West, Thika Road and Kilimani.
In a statement on Monday, August 10, the company thanked residents for raising concerns and reporting suspected water quality issues.
"We sincerely thank Nairobi residents for their vigilance and for promptly reporting concerns about water quality. Your diligence helps us ensure safe and clean water for all," the statement read.
The company also clarified that the same image circulating online had been associated with three different locations, making it necessary to establish the exact location where the reported incident occurred.
"We have noted that the same photo is currently being shared online in reference to three different locations Nairobi West, Thika Road and Kilimani," the statement added.
Nairobi Water said its technical team had checked the areas mentioned in the reports and established that there were no ongoing works that could lead to water contamination at the time of its assessment.
"Our technical team has confirmed that there are no ongoing works in these areas that could result in contamination at this time," the statement further read.
The company said it was also following up with the customer who initially shared the post to establish the precise location or estate where the concern was reported.
"We have reached and awaiting response from the customer who shared the original post. This will confirm the exact location or estate so that our response teams can investigate and take necessary action," the statement concluded.
