Kenya Power Warns Customers After X Account Is Hacked

Kenya Power has warned customers and members of the public against engaging with its customer care account on X after the account was reportedly compromised.

In a notice on Saturday, October 3, the company said its customer care account, @KenyaPower_Care, had been accessed without authorisation, prompting it to begin efforts to recover control of the account.

"Our customer care account on X, @KenyaPower_Care has experienced unauthorised access and the recovery process is currently underway," the notice read.

Kenya Power cautioned customers against interacting with posts appearing on the compromised account as the company works to restore secure access.

"Customers and members of the public are advised not to engage with any content posted on the account," the notice added.

Kenya Power further urged customers to ignore any communication or instructions originating from the affected account until further notice.

"Please do not respond to any messages sent or take instructions issued through the account until further notice," the notice further read.

Elsewhere, this comes days after Kenya Power arrested three more suspects in Nairobi and Kiambu counties in connection with the vandalism of transmission tower 1052 in Ngubi, Naivasha.

In a statement on Tuesday, September 22, the company said the suspects, identified as James Njenga, Shadrack Mwangi and Ruben Kipkoech Ngetich, were apprehended by Kenya Power’s Central and North Eastern Security teams.

Their arrests followed leads obtained from two suspects who were arrested on Monday, September 21, as the utility company intensified investigations into the vandalism of its infrastructure.

Kenya Power said the latest arrests were made during targeted operations at scrap metal yards, where its security teams recovered materials believed to have been vandalised from its infrastructure.

"The suspects were arrested during operations at scrap metal yards in Gitaru and Uthiru, where our teams recovered crucial exhibits and vandalised Kenya Power materials. 

"Reginah Githira was also arrested at Rewagi scrap metal workshop in Uthiru while in possession of vandalised electricity materials belonging to Kenya Power," the statement read.

The utility company said the suspects were subsequently taken to Naivasha Police Station as investigations continued.

Kenya Power warned that vandalism of electricity infrastructure has far-reaching consequences, including disruptions to businesses and prolonged power outages.

The company also cautioned that damaged infrastructure can expose members of the public and livestock to dangerous electrical wires.

"Vandalism of power infrastructure disrupts businesses, causes prolonged outages and leaves exposed wires that endanger lives and livestock. Under the Energy Act 2019, offenders face heavy fines and imprisonment," the statement concluded.