KNH Takes Action After Viral Video of Patient Criticizing Quality of Care

The Kenyatta National Hospital (KNH) has launched investigations following a viral video of a patient raising concerns about the quality of care provided at the facility.

In a statement on Sunday, October 18, KNH CEO Richard Lesiyampe said the hospital had taken note of the viral video and had initiated investigations to establish the facts surrounding the concerns raised by the patient. 

“Kenyatta National Hospital (KNH) has noted a video circulating on social media raising concerns about the quality of care provided to one of our valued patients.

“The Hospital takes these concerns seriously and has initiated investigations to establish the facts and determine any appropriate action,” read the statement in part. 

Lesiyampe invited the patient and her representatives to meet with its management team to discuss the concerns and work towards a resolution.

The KNH CEO also asked the patient or her representatives to contact him or the hospital's Director, Clinical Services and Director of Nursing Services. 

“KNH, in the meantime, invites the patient and/or her representatives to meet with the Hospital Management team at the earliest opportunity to discuss the concerns raised and work towards an appropriate resolution,” he stated. 

Further, Lesiyampe reaffirmed KNH’s commitment to providing safe, compassionate and quality healthcare to all patient

“We value feedback from our patients and members of the public and remain dedicated to continuously improving our services and patient experience,” the KNH CEO added. 

In the viral video circulating on social media, the patient claimed that KNH referred her to another facility for an X-ray.

She alleged that after spending Ksh45,000 on the scan, the hospital declined to accept the images, forcing her to turn to TikTok to raise funds for another X-ray.

The patient further claimed that she had never received the results of either the X-ray or an ultrasound conducted at the facility.

“I am very disappointed with Kenyatta National Hospital. You have done me bad, and I am not afraid of speaking out,” she stated. 

The patient further alleged that she was not given medication by KNH staff. She claimed that when she confronted one of the medical officers over the issue, she was told to be grateful for being provided with a bed and food at the facility. 

“I confronted one of the medical officers and was told to be grateful because they had given me a bed and food. Seriously, you gave me a bed for free and food for free? Won’t I have to pay for them when I am being discharged?” she posed.