Gov't Agency Announces Temporary Suspension of Call Centre Services

The Business Registration Service (BRS) has announced a temporary suspension of its call centre services due to technical issues affecting its main contact line.

In a notice on Monday, October 19, the government agency said its call centre line, 0111127000, was temporarily out of service as it worked to resolve the problem and restore normal operations.

The agency apologised to customers for the inconvenience caused by the disruption and assured them that efforts were underway to restore the service.

"We wish to inform you that our Call Centre line 0111127000 is temporarily out of service due to technical issues. We sincerely apologise for any inconvenience caused and are working to restore services as soon as possible," the notice read.

BRS advised customers seeking assistance during the interruption to use its alternative communication channels to reach the agency.

Customers can contact the agency through its official email address, [email protected], or reach it on X through the account @BRS_Kenya.

The agency is also available on Facebook through its official page, Business Registration Service Kenya.

Elsewhere, this comes days after the Kenya Revenue Authority (KRA), in collaboration with the National Treasury, clarified that the integration between the Electronic Tax Invoice Management System (eTIMS) and the Integrated Financial Management Information System (IFMIS) accommodates valid invoices generated through both eTIMS and the Tax Invoice Management System (TIMS).

In a statement on Thursday, October 15, KRA explained that the integration was designed to improve transparency and accountability in government transactions while streamlining invoice verification and payment processes.

"The integration is intended to enhance transparency and accountability in Government transactions, streamline invoice validation and payment processes and strengthen tax compliance through automated verification of tax invoices," the statement read 

KRA clarified that suppliers should not assume that only invoices generated through eTIMS are accommodated in the IFMIS payment process, noting that valid TIMS invoices are also accepted under the integration.

The authority stated that invoices from both systems must, however, meet the relevant validation requirements before they can proceed through the government payment workflow.

"Accordingly, all suppliers conducting business with Government entities are hereby informed that both valid eTIMS and TIMS invoices are accommodated in the IFMIS-eTIMS integration and are subject to the applicable invoice validation requirements before proceeding through the IFMIS payment workflow," the statement added.