Kenya Power Announces Power Blackout in Parts of Nairobi County on Friday

Kenya Power has announced a scheduled electricity interruption affecting parts of Parklands in Nairobi County on Friday, November 13.

In a notice on Thursday, November 13, the electricity distributor said the outage would run from 9:00 a.m. to 5:00 p.m., affecting several roads and neighbouring customers.

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The affected areas include Parklands Road, Wambugu Road, Ojijo Road, Chiromo Lane, Muithihi Road, Tausi Road, Mpesi Road and Mogotio Road.

Elsewhere, Kenya Power has broken its silence following protests and disruptions at its offices in Naivasha and Roysambu over disputed electricity bills.

In a statement, the company said operations at its Naivasha office were disrupted on Wednesday, November 11, following a dispute involving a customer who had been billed for electricity consumption that was allegedly not recorded by a meter.

Kenya Power acknowledged the frustration that billing disputes could cause customers and said it took complaints seriously.

"Kenya Power understands the frustration that billing concerns can cause customers, and we take every complaint seriously. 

"While we are mindful of our commitment to customer confidentiality and are generally reluctant to discuss individual customer disputes publicly, the videos and reports currently circulating require us to clarify two recent incidents," the statement read.

Regarding the Naivasha incident, the company said investigations established that electricity had been illegally drawn through a punctured cable at the customer's premises in January 2026, resulting in unmetered consumption.

Kenya Power said its team subsequently disconnected the electricity supply after discovering the alleged irregularity. 

An independent inspection reportedly confirmed that the consumption had not been metered, adding that the customer acknowledged the findings and signed the required documents.

The company said the customer was subsequently billed for the unmetered electricity consumption and offered a flexible payment arrangement.

However, Kenya Power claimed that the agreed payment terms had not been met.

The company also addressed the incident at its Roysambu office, where a disagreement over an accumulated electricity bill temporarily disrupted normal operations on Wednesday.

According to Kenya Power, an inspection established that the customer's electricity meter had an anomaly, prompting the installation of a replacement meter.

The company said the customer's electricity consumption was subsequently assessed using the average monthly consumption recorded by the replacement meter, in accordance with the law.