Kenya Airways has denied reports that its airlines are struggling to meet customers' demands due to an acute shortage of crew members.
In a notice released on Friday, December 15, Kenya Airways also dismissed the report findings which claimed that crew shortage had resulted in plane disruption.
The national carrier announced that it had bolstered its workforce by hiring 314 more cabin crew. It also revealed that it had recalled over 91 percent of workers whose contracts had not been renewed during the pandemic period.
"We have added more than 314 cabin crew and 91% of those whose contracts had not been renewed during COVID have since been recalled," Kenya Airways insisted.
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The report shared widely on Thursday, December 14 alleged that Kenya Airways was struggling to meet demand due to a shortage of crew.
It alleged that the mess was created in 2020 when the national airline, let go of a number of its employees due to financial constraints.
However, Kenya Airways insisted that the report was misleading.
On the issue of the plane's disruption, Kenya Airways attributed to a global shortage of spare parts. Kenya Airways CEO Allan Kilavuka announced the disruption will extend past the Christmas period.
Kivaluka advised travellers to confirm their flight schedules before moving to the Jomo Kenyatta International Airport.
“Our current flight schedule may experience disruptions in the coming weeks mainly due to challenges in the aircraft spare parts global supply chain. These challenges are leading to extended ground time for our aircraft for maintenance. Additionally, this may also lead to grounding one or more of our aircraft in line with our commitment to the highest level for safety and reliability of our operations," the national carrier announced.
"We anticipate that these circumstances may persist for approximately two weeks, and we want to thank you in advance for your understanding and patience during this time. Your safety and comfort are our top priorities, and we are dedicated to resolving these issues as quickly and efficiently as possible," it added.
