The Kenya Wildlife Service (KWS) has announced the launch of a pilot phase for an upgraded eCitizen Payment System at three key Nairobi-based facilities.
In a statement on Tuesday, February 5, the agency said the system is currently being tested at Nairobi National Park, Nairobi Safari Walk, and Nairobi Animal Orphanage.
"We are pleased to inform the public that the Kenya Wildlife Service (KWS) is piloting an upgraded eCitizen Payment System via the following link: kwspay.ecitizen.go.ke at Nairobi National Park, Nairobi Safari Walk, and Nairobi Animal Orphanage," the statement read in part.
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KWS explained that during the pilot phase, tickets purchased by visitors through the platform will allow access to the three designated facilities.
Additionally, for verification, the agency said customers will receive SMS notifications as proof of successful transactions.
"During this pilot phase, we would like to point out the following: All tickets issued through this platform will be honoured at the three pilot facilities mentioned above and customers will receive SMS notifications as confirmation of successful transactions," the statement added.
KWS stated that it has been using the eCitizen revenue collection system since August 22, 2023, a move that has significantly improved revenue collection and management.
The agency also reassured the public that updates on the full rollout of the system will be communicated upon the completion of the pilot phase.
"KWS on boarded the eCitizen revenue collection system on 22nd August 2023. All our services have since been onboarded and greatly improved revenue collection and management.
"The upgraded eCitizen payment system being piloted aims to further enhance efficiency, reduce cycle time, and improve overall customer experience.!We will soon update the public on the rollout of the upgrade once we complete the ongoing pilot phase," the statement concluded.
