Editor's Review

The 888880 pay bill channel used by most customers has been experiencing downtime.

The Kenya Power and Lighting Company (KPLC) has advised its prepaid customers to recharge their meters through banks that support its billing.

From Friday, February 14, through Saturday, February 15, the customers could not purchase tokens through the common 888880 MPesa pay bill.

The utility firm explained that the mobile money channel was experiencing a hitch.

Alternatively, they could bill using channels in six banks, namely Equity Bank, the Cooperative Bank, the NCBA Bank, KCB Bank, National Bank and Family Bank.

A KPLC customer keying in electricity tokens.

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Below is how to purchase tokens via banks;

  • Cooperative Bank of Kenya Ltd. Buy your tokens via MCo-op Cash App/Web or USSD *667#
  • Equity Bank (Kenya) Ltd. Buy your tokens via USSD *247#, Equitel, Equity Mobile App/Online, Eva Chatbot or EazzyBiz.
  • Family Bank Ltd. Buy your tokens via the PesaPap Mobile App, USSD *325# or the Family Bank Website.
  • KCB Bank Kenya Ltd. Buy your tokens via KCB Mobile Banking App, KCB Bank App, Vooma Mobile App, USSD *522# or *844#.
  • National Bank of Kenya Ltd. Buy your tokens via NBK Mobile App, USSD *625# or NBK Epay Internet Banking.
  • NCBA Bank - Buy your tokens via NCBA NOW App or USSD *488# or NCBA Connect Online Banking.