The National Transport and Safety Authority (NTSA) has suspended Super Metro Limited’s operator license until the company fully complies with the Public Service Vehicles Regulations, 2014 and other set conditions.
In a statement on Thursday, March 20, NTSA said the decision was necessitated by the need to ensure the company is compliant and has put in place safety measures to protect the lives of its passengers and other road users.
“This is to notify the Public that the Authority has suspended Super Metro Limited’s operator license until the Company fully complies with the Public Service Vehicles Regulations, 2014 and other set conditions.
"The decision was necessitated by the need to ensure the Company is not only compliant, but that it has put in place safety measures to protect the lives of its passengers and other road users,” the statement read in part.
NTSA noted that out of 523 vehicles, 15 of them had expired inspection certificates, while 8 had expired Road Service Licenses (RSL).
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The Authority also mentioned that 5 Super Metro vehicles had expired speed limiter certificates, 88 vehicles were not transmitting speed data, 171 vehicles had no speed limiter records, 7 vehicles had no speed limiter vendor details and 109 vehicles were operating beyond the speed limit of 80 kilometers per hour.
“On compliance with The Traffic (Driving Schools, Driving Instructors and Driving Licences) Rules, 2020, it was established that the driving credentials of the drivers assigned to the Company’s portal do not meet the required qualifications which presents a major road safety risk,” NTSA stated.
Further, NTSA said the company was in violation of the provisions of the NTSA (Operation of Public Service Vehicles) Regulations 2014, Section 5, sub-section 1(e).
The Authority directed Super Metro to present 294 vehicles with various violations to the respective speed limiter vendors for compliance checks.
The 294 vehicles must also be taken for inspection at the Likoni Motor Vehicle Inspection Centre and obtain compliance reports for all the vehicles.
Super Metro was also ordered to present 42 drivers for a retest at the Likoni Driver Test Centre.
“The Company must present forty-two (42) drivers, out of the one hundred and nine (109) drivers with speed violations, for a retest at the Likoni Driver Test Centre. We note that 64 of the Company’s drivers failed a retest on 10th March 2025 and this led to the suspension of their respective driving licenses,” NTSA noted.
Other directives include; disengaging unqualified drivers, presenting signed contracts for their drivers and other staff including proof of compliance with Section 5(1)(e), a six-month record of staff payroll, PAYE, NSSF, and SHA remittances, and the company to conduct a road safety sensitization for all its drivers.
Additionally, NTSA warned Kenyans from boarding vehicles belonging to Super Metro Limited until the suspension is lifted.
The suspension comes after a passenger died after reportedly being thrown out of a moving Super Metro bus.
The incident sparked public outrage with netizens asking the government to take action against the company.
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