Kenya Power has announced a temporary disruption in its mobile payment services affecting Paybill number 888888.
In a statement on Monday, May 12, the company said the system interruption is hindering the ability to pay electricity bills through the Paybill number.
"We would like to inform our esteemed customers that we are currently experiencing a system interruption that is affecting payment of electricity bills through our Paybill 888888," the statement read.
Kenya Power assured customers that efforts are underway to resolve the issue promptly and restore the service.
In the meantime, the company has urged customers to seek alternative payment options to avoid any service delays or disconnections.
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"We are working to restore normalcy as soon as possible. In the meantime, we encourage our customers to make payments at the Kenya Power banking halls located at various points across the country," the statement added.
This comes barely a week after Kenya Power refuted myths and reports of charging Kenyans for electricity based on the location where they stay.
In a statement on Thursday, May 8, the utility firm reiterated that power bills are solely determined by tariffs, noting that Kenyans are placed on different tariffs based on their electricity consumption.
"In reality, your electricity cost is based only on how much power you use, not your location. All customers within the same consumption category are charged the exact same rates, whether you’re in Lavington or Kawangware. Your bill is calculated using a standard tariff structure that’s purely driven by your usage," the statement read in part.
According to Kenya Power, all Kenyans are placed on the first tariff (Domestic Ordinary Tariff) once they get connected to power.
For the first three months, the utility power monitors the household consumption of power before the users are moved to other tariff groups.
Therefore, those who consume less power for the first three months get placed on the tariff that charges them less.
"You could qualify for our most affordable Domestic Lifeline tariff by simply managing your usage. The key is consistency. Keep your monthly consumption below 30 units for three consecutive months, and we’ll automatically switch you to the Lifeline tariff during our review. It’s an easy way to save, just by staying energy-smart," the statement added.
