Editor's Review

Nairobi City Water and Sewerage Company has announced changes to the operating hours of its cash office, with the new schedule taking effect on Thursday, October 1.

Nairobi City Water and Sewerage Company has announced changes to the operating hours of its cash office, with the new schedule taking effect on Thursday, October 1.

In a notice on Tuesday, September 29, the company said the changes will affect customers who visit the company's cash office at Hazina Trade Centre, located on the first floor along Moktar Daddah Street.

Under the new schedule, the cash office will operate from Monday to Friday between 8.00am and 3.30pm. The office will remain closed on Saturdays and Sundays.

Nairobi Water advised customers to plan their visits according to the revised operating hours to avoid inconveniences when making payments at the cash office.

Customers who may not be able to visit the cash office during the new operating hours can continue paying their Nairobi Water bills through alternative payment channels.

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One of the available options is M-PESA, where customers can pay using Paybill number 444400.

Nairobi Water customers can also make payments through its partner banks, including KCB, Equitel, Family Bank, ABSA, DTB, Stanbic Bank and NCBA.

The company urged customers to make use of the available payment options and keep their accounts up to date.

"Plan your payments accordingly and enjoy convenient ways to keep your account up to date," the notice read.

File image of Nairobi Water technicians at work

This comes days after National Environment Management Authority (NEMA), in collaboration with the Kenya Trade Network Agency (KenTrade), has announced changes to the processing of NEMA Extended Producer Responsibility (EPR) permits.

In a notice Thursday, September 24, the authority said the new system will affect importers, clearing agents and other stakeholders using the Trade Facilitation Platform (TFP), with the changes taking effect on September 28, 2026.

"The National Environment Management Authority (NEMA) in collaboration with the Kenya Trade Network Agency (KenTrade) wishes to inform the general public, importers, clearing agents, and all relevant stakeholders that the PIN Opting process for NEMA Extended Producer Responsibility (EPR) permits on the Trade Facilitation Platform (TFP) has been fully automated effective from 28th September, 2026," the notice read.

According to NEMA, the automation will enable importers to have their Kenya Revenue Authority (KRA) PINs opted in directly when applying for NEMA EPR certificates through the Single Window System.

"Under this enhanced automated workflow, importers can seamlessly have their Kenya Revenue Authority (KRA) PINs for NEMA EPR certificate applications opted in directly via Single Window System (Trade Facilitation Platform), completely eliminating the need for opting in by officers," the notice added.

NEMA said the changes were designed to improve the efficiency of EPR permit applications while making the service available to users around the clock.

"This enhancement is intended to result in: Fast, seamless and efficient EPR Application and Processing 24/7 Service Availability, elimination of manual intervention, enhanced user experience and improved operational efficiency," the notice further read.