Editor's Review
Kenya Power has announced a scheduled electricity interruption in parts of Nairobi on Tuesday to facilitate maintenance works.
Kenya Power has announced a scheduled electricity interruption in parts of Nairobi on Tuesday, November 10, to facilitate maintenance works.
In a notice on Monday, November 8, the company said the planned exercise would affect customers in one area within the region, with the interruption expected to last eight hours.
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The affected area is Moi Air Base, where electricity supply will be interrupted from 9:00 am to 5:00 pm.
The interruption will affect Moi Airbase Staff Quarters and adjacent customers.
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This comes weeks after Kenya Power warned customers and members of the public against engaging with its customer care account on X after the account was reportedly compromised.
In a notice on Saturday, October 3, the company said its customer care account, @KenyaPower_Care, had been accessed without authorisation, prompting it to begin efforts to recover control of the account.
"Our customer care account on X, @KenyaPower_Care has experienced unauthorised access and the recovery process is currently underway," the notice read.
Kenya Power cautioned customers against interacting with posts appearing on the compromised account as the company works to restore secure access.
"Customers and members of the public are advised not to engage with any content posted on the account," the notice added.
Kenya Power further urged customers to ignore any communication or instructions originating from the affected account until further notice.
"Please do not respond to any messages sent or take instructions issued through the account until further notice," the notice further read.
Prior to that, Kenya Power had announced a five-hour disruption to its telephone contact centre services on Sunday, October 11, due to scheduled system maintenance.
In a notice on Friday, October 9, the company said the maintenance would take place between midnight and 5:00 a.m.
"Please note that we will carry out a system maintenance on Sunday, October 11th 2026 from 12:00 a.m (midnight) to 5:00 a.m," the notice read.
Kenya Power said the scheduled maintenance will affect telephone-based customer support during the five-hour window.
"As a result, access to our contact centre through telephone calls will be unavailable," the notice added.
Kenya Power clarified that other platforms would remain operational throughout the maintenance period, allowing customers to continue contacting the company through digital channels.
