Kenya Revenue Authority (KRA) has addressed concerns raised by taxpayers over an error affecting the filing of Value Added Tax (VAT) returns on the iTax platform.
The issue was brought to the attention of the tax authority after a social media user reported difficulties while attempting to file VAT returns on the system.
"Is there an issue on iTax today? I’m trying to file VAT returns, but I’m getting a system error," the social media user wrote.
Responding to the concern, KRA attributed the problem to a network fluctuation and advised affected taxpayers to try alternative troubleshooting measures.
"Kindly note that this is a network fluctuation error. Kindly try using a different browser or give it some time before you can try again. If uploading a return, ensure that you are uploading a properly validated file," the authority responded.
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This comes a day after KRA Customs and Border Control Department posted its highest-ever monthly revenue collection.
In a statement on Wednesday, August 12, KRA said the department collected Ksh92.53 billion during the month, surpassing the National Treasury’s target of Ksh86.16 billion by Ksh6.37 billion.
The figure represents a 107.39 per cent performance against the set target and a 15.3 per cent increase from the Ksh80.29 billion collected in July 2025.
The latest record comes shortly after Customs posted Ksh89.1 billion in June 2026, which had been the department’s highest monthly revenue collection at the time.
A significant share of the July gains came from non-oil revenue, which climbed to Ksh61.50 billion; the first time monthly non-oil Customs revenue exceeded the Ksh60 billion mark.
KRA attributed the improved collections to greater reliance on technology in Customs operations, enhanced cargo management systems and strengthened compliance measures.
The authority is using data and digital tools to improve cargo risk assessment, streamline declaration processing and combat illicit trade and revenue losses.
The reforms are also intended to make Customs procedures more efficient, transparent and predictable for traders while ensuring the government receives all revenue owed to it.
Commissioner for Customs and Border Control Dr. Lilian Nyawanda said the latest figures demonstrate the impact of the measures implemented by KRA and provide a positive beginning to the new financial year.
"The record collection in July is a significant milestone for KRA and a strong start to the new financial year. It demonstrates that our investments in technology, compliance, trade facilitation and stakeholder collaboration are delivering results," she said.
