Safaricom has notified its client base of an oncoming services disruption on its flagship product, M-Pesa.
In a communique addressed to the customers on Saturday, April 5, the telecommunication company shared that maintenance works on M-Pesa had been scheduled for Monday night, April 7, notifying the customers to plan accordingly.
Perhaps to reduce the impact of the disruption, Safaricom said the maintenance works would be undertaken for 30 minutes on Monday dawn, between 1am and 1:30am.
During the period, all M-Pesa services will be inaccessible intermittently; all other network services like calls, short texts and data will be available.
According to Safaricom, the maintenance is part of its mission of innovation aimed at "enhancing services to connect customers with endless possibilities."
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"To meet our promise to always offer a reliable, safe, secure and superior customer experience, we will be conducting a scheduled system maintenance on the night of Monday 7th April 2025 starting from 1am to 1.30am. During the 30-minute maintenance period, all M-PESA services will be available intermittently. All other Safaricom services, including calls, data and SMS services, will be available uninterrupted. The timing of this maintenance has been planned to result in the least inconvenience to our customers. We apologise for any inconvenience caused and thank you for choosing us as your trusted service provider," the communique read.
Safaricom serves over 30 million customers within Kenya and more than 50 million across the African continent.
Through innovative solutions, the company has introduced user-friendly services like M-Shwari, KCB M-Pesa, and Fuliza, which leverage mobile platforms to generate revenue and appeal to a growing customer base.
The company regularly conducts scheduled maintenance on its mobile money product to enhance system efficiency and reliability.
These maintenance activities, typically performed during late-night hours to minimise customer inconvenience, may temporarily disrupt services such as money transfers and bill payments.
