Kenya Power has announced an emergency system maintenance that will temporarily disrupt key customer services, including the purchase of tokens.
In a statement on Friday, May 30, the utility company said the maintenance exercise will take place between 10:30PM and 12:30AM.
“We would like to inform our valued customers that we will carry out emergency system maintenance on Friday evening, 30th May 2025, from 10:30 PM to 12:30 AM. This is necessary to enhance the stability and reliability of our services," the statement read.
The services that will be temporarily unavailable during this period include prepaid token purchases, bill payments, and self-service platforms such as USSD code *977# and the MyPower App.
Kenya Power acknowledged the inconvenience the disruption may cause, but reassured customers that the move is essential for improving system performance.
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“We apologise for the inconvenience and short notice, and thank you for your patience and understanding,” the company added.
Notably, this comes a month after Kenya Power attributed the fluctuating token amounts for some customers to electricity tariffs.
In a statement dated Monday, April 28, the utility firm detailed that it distributes customers to various groups based on their electricity consumption.
Notably, tariff categories are based on your average consumption over three months.
In particular, they highlighted the Domestic 1 group (Lifeline Tariff), who consume below 30 units for three consecutive billing periods.
In this group, customers are charged at Ksh15 per unit, and this is inclusive of taxes.
"If your monthly consumption remains below 30 units for three consecutive billing periods (one calendar month each), you qualify for this tariff at just Ksh15 per unit.
"The Lifeline Tariff is designed to make electricity more accessible for households with lower consumption, helping you manage your energy costs more effectively," the company explained.
