Kenya's telecommunications giant Safaricom has acknowledged revising its data bundles packages.
A section of customers decried the drastic revamping of the packages, affecting the affordable and convenient bundles.
One of those revamped was the one-hour packages, which many found cheap and convenient.
The package was accessible throughout, until recently when the company limited when it can be utilised.
"Why is it that the 1GB one-hour bundle does not exist at night?" a customer noted on X.
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The company, in its response, suggested that the review was necessary to enhance services and accommodate other new products such as the "Pata More" deal.
According to Safaricom, Pata More bundles are designed to stretch the customers' subscriptions further by giving extra data at no extra cost.
Daily users now get 250 mb for Ksh20 and 1.5 GB for Ksh99, while heavy data consumers enjoy a massive 21.5 GB for Ksh 1,000 monthly, more than double the previous allocation.
Meanwhile, the one-hour package can be accessed between 11 and 4 pm daily.
"We had a review of data bundles and there is "Pata More" data packages on *544#ok or via *555#. The hourly data plans are available between 11 pm and 4 pm," Safaricom said.
In other news, Safaricom recently addressed complaints from MyOneApp users who reported being repeatedly logged out and forced to reactivate the application within short periods.
The company explained that the app relies on SIM card and mobile data for identity verification, which can trigger re‑authentication when customers use Wi‑Fi, especially while roaming.
Safaricom acknowledged the frustration, admitted the rollout had delivered a poor experience, particularly for diaspora and roaming users, and reiterated that the app was intended to unify services and improve convenience, while assuring customers that feedback is being acted upon urgently.
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