Safaricom has issued a customer notice announcing a scheduled MPesa system maintenance set to take place on Monday night, March 24.
In the notice shared on Saturday, March 22, Safaricom said the maintenance will begin at 1 AM and is expected to last for 30 minutes until 1:30 AM.
"To meet our promise to always offer a reliable, safe, secure, and superior customer experience, we will be conducting a scheduled system maintenance on the night of Monday, 24th March 2025, starting from 01:00 AM to 01:30 AM," the company said.
The mobile service provider company explained that the maintenance is part of their ongoing efforts to enhance service delivery.
"We are continuously innovating and enhancing our services to connect our customers with endless possibilities," the company added.
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During the maintenance period, MPesa services will be affected, with transactions experiencing intermittent interruptions.
However, Safaricom confirmed that other services such as calls, data, and SMS will remain operational.
"During the 30-minute maintenance period, all M-PESA services will be intermittent. All other Safaricom services, including calls, data, and SMS services, will be available uninterrupted," the company further said.
The company further assured customers that the timing of the maintenance was planned to minimize any disruptions.
"The timing of this maintenance has been planned to result in the least inconvenience to our customers. We apologize for any inconvenience caused and thank you for choosing us as your trusted provider," the company stated.
Safaricom regularly conducts scheduled maintenance on its M-PESA services to enhance system efficiency and reliability.
These maintenance activities, typically performed during late-night hours to minimize customer inconvenience, may temporarily disrupt services such as money transfers and bill payments.
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