Citibank Kenya will close its Mombasa branch as part of a plan to consolidate its physical operations and centralise corporate banking services at its Nairobi headquarters.
In a notice on Wednesday, August 26, the bank said the transition would take effect on November 30, 2026, adding that the move had received the necessary regulatory approvals.
"Effective November 30, 2026, Citibank will consolidate its physical operations and manage all corporate banking services from its Nairobi headquarters," the notice read.
Citibank said the decision was aimed at optimising its corporate banking network while responding to the growing use of digital banking services.
"This strategic optimization of our corporate banking network is part of Citi Kenya's ongoing commitment to modernizing and digitizing banking services and has received all required regulatory approvals," the notice added.
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Citibank assured customers that the closure of the Mombasa branch would not disrupt the availability, security or continuity of the products and services they currently receive from the bank.
Customers will continue accessing institutional banking products and services through CitiDirect and other electronic banking platforms, allowing them to conduct their banking activities digitally.
The bank also said customers would continue receiving dedicated assistance from their Relationship Managers and Citi Kenya's Client Service teams, who would remain available to offer support and guidance on their banking needs.
Citibank reiterated that the closure of the physical branch did not signal an exit from the Kenyan market, reaffirming its status as a licensed banking institution.
"Citi Kenya remains a fully present and licensed banking institution in the Kenyan market. The institution is firm and steadfast in its commitment to supporting clients and contributing to the country's financial sector development," the notice concluded.
Elsewhere, this comes weeks after the Directorate of Public Prosecutions (DPP) confirmed that it had charged the Chief Executive Officers (CEOs) of NCBA Bank, KCB Bank and Co-operative Bank in connection with an alleged Ksh363 million fraud.
In a statement issued on Wednesday, August 5, the DPP explained that the three CEOs were arraigned in court over failure to report a former nominated Member of County Assembly (MCA) who deposited large sums of money suspected to be proceeds of crime.
The ex-MCA, who was also charged in court, is accused of allegedly stealing the Ksh363 million from First Assurance Investment Company.
"The DPP has charged the Chief Executive Officers of NCBA Bank, KCB Bank and Co-operative Bank with failure to report suspicion regarding proceeds of crime, contrary to Section 5 as read with Section 44(2) of the Proceeds of Crime and Anti-Money Laundering Act.
"The prosecution, in relation to this case, also charged a former nominated MCA with allegedly stealing Ksh. 363,420,459 from First Assurance Investment Company Limited, where he served as a director alongside Lamu Governor Issa Abdalla Issa," the statement read in part.
The Prosecution confirmed that the three CEOs are expected to take their plea before the Chief Magistrate’s Court on 11th August 2026, following summons issued by the court.
According to Deputy DPP Nora Otieno and Principal Prosecution Counsel Willy Momanyi, the accused allegedly stole the funds between May 18, 2018 and April 30, 2024.
They stated that the suspect exploited his position as a director and his access to the company’s bank accounts held at NCBA Bank, KCB Bank and Co-operative Bank.
The Court heard that the accused allegedly forged Governor Issa's signature on numerous company cheques and falsely presented them as duly authorised, thus facilitating the unlawful withdrawal of company funds.
