Safaricom CEO Peter Ndegwa has broken his silence after reports emerged that the telco was planning to 'kill' the reverse call service.
In an update via Twitter, Ndegwa dismissed the claims stating that Safaricom had no intention of terminating the service.
The Safaricom CEO mentioned that the service addressed a large part of their customer base.
"I have received many queries on whether we are ‘killing’ our reverse call service. This is untrue. We continue to provide this service as it addresses a key need to a large part of our customer base," Ndegwa said.
A reverse call allows a customer to transfer call cost to the receiver by adding ‘#’ before the number they are calling; the receiver will be prompted to accept or reject the call.
The reverse call, which was introduced in 2019, has become a popular service among Kenyans.