The Kenya Revenue Authority (KRA) has responded after a foreigner lamented over inconsistency in the charging of customs at the Jomo Kenyatta International Airport (JKIA).
In an earlier complaint, Dina Sherif wondered why KRA officials were determining customs paid by travellers in secrecy.
In particular, she revealed that she was given different charges by the officials for items that she was bringing into the country.
"For 15 books, 20 t-shirts, and some MIT caps, I was first asked to pay 1200 USD. Then it went down to 950. Then to 800. All the while nobody would explain to me how they were reaching these calculations," she wrote on her LinkedIn page.
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"Also, it is worth noting that these items did not even have price tags on them, so they were assigning whatever value they wanted to these items. Over and above, they were disrespectful."
In response, KRA acknowledged that there had been delays with their service delivery at JKIA.
The taxman indicated that the matter had been noted and would be handled by its senior officers.
"The Kenya Revenue Authority (KRA) recognises the recent delay in service delivery at JKIA and the concerns surrounding the situation. We sincerely apologize to all who were affected by the inconvenience and appreciate the feedback that helps us enhance our processes," KRA responded.
"We are committed to learning from these experiences to better serve all passengers coming into our great beloved country of Kenya."
