Frustrated patients stormed the media press briefing by Health CS Deborah Mulongo to express their displeasure over delays in the new health system.
In the incident captured by journalists who were covering the press briefing on Wednesday, January 15, patients lamented over the downtime experienced in the system.
As claimed by the patients, hospitals were unwilling to treat them before getting pre-authorization.
One of the patients even questioned why there was no problem with the system when they were required to pay their contributions for the new health coverage.
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"Others have come from Kibwezi and Mombasa. SHA is not working and approving. Since Wednesday last week, their systems have been down," she stated.
"We've gone to the offices of SHA, the ICT department even the pre-authorization and they are not able to give any access because they are not able to get into the portal."
Meanwhile, in its earlier, statement the Ministry expressed confidence in the new health cover noting that many Kenyans were accessing medical services under SHA.
"Under the Social Health Authority (SHA), significant strides have been made in improving healthcare services. Beneficiaries include 8 kidney transplants, 8,300 dialysis sessions, and the management of 21,000 oncology cases," Health DG Patrick Amoth stated.
