The National Transport and Safety Authority (NTSA) has issued an urgent warning to motorists about a fraudulent website impersonating the agency and conning unsuspecting Kenyans seeking motor vehicle services.
In a notice issued on Wednesday, December 10, NTSA alerted the public that a website claiming to offer motor vehicle copy of records and logbook searches does not belong to the authority.
"Alert: Mverified website does not belong to NTSA. If you have been conned via this website, report the matter to the nearest police station," NTSA announced.
The scam website, identified as "mVERIFIED," has been presenting itself as a legitimate platform that enables users to conduct motor vehicle searches and obtain copies of records.
The fake site claims to offer services such as Motor Vehicle Copy of Records Search using plate numbers and NTSA eCitizen Vehicle Logbook Search with status verification.
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According to information displayed on the fraudulent platform, the scammers promise verified details of car or vehicle ownership, search results from online motor vehicle searches, and automatic delivery of a printable motor vehicle record copy via email within minutes of payment.
Official NTSA Process
NTSA has clarified that motor vehicle copy of records and search services are only accessible through the official eCitizen platform via serviceportal.ntsa.go.ke.
The legitimate service costs Ksh 550, payable through the user's eCitizen account, with instant turnaround time.
The official copy of the records document contains detailed information on motor vehicles, including the chassis and engine numbers, details of the registered owner, the make and model of the motor vehicle, and the year of manufacture and date of registration.
To obtain a legitimate motor vehicle record copy, clients are required to follow specific steps through the eCitizen platform.
The process involves logging into the E-citizen account, selecting the NTSA service portal, navigating to the services section, clicking on 'Motor Vehicle Copy of Records', entering the registration or chassis number, searching, selecting the payment mode, and downloading the document from the application history.
