Editor's Review

"We apologize for any inconvenience caused, and appreciate your understanding as we strive to provide you with best-in-class services.”

Safaricom has announced that it will conduct a system maintenance on Sunday, July 14, from 11:00 p.m. to 4:00 a.m. 

In a statement on Saturday, July 13, the telco disclosed that during the maintenance, some Mpesa services will be disrupted. 

This will include Lipa na M-PESA, Paybill and Buy Goods Services, International Money Transfers (Western Union), M-PESA Global, as well as the M-PESA App and MySafaricom App.

"We are continuously innovating and enhancing our services to connect our customers with endless possibilities. To meet our promise to always offer worry-free superior customer experiences, we will be conducting a scheduled system maintenance on the night of Sunday 14th July 2024, from 11 pm to 4 am on Monday 15th July 2024.

“During the maintenance, access to Lipa na M-PESA, Paybill and Buy Goods services, International Money Transfers (Western Union), M-PESA Global, as well as M-PESA App and mySafaricom App will be available intermittently,” Safaricom stated. 

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File image of a Safaricom customer using M-Pesa service.

However, the company noted that all other services, including calls, data, SMS, and other Mpesa services, will not be affected during the maintenance.

“The timing of this maintenance has been planned to result in the least inconvenience to our customers. We apologize for any inconvenience caused, and appreciate your understanding as we strive to provide you with best-in-class services,” Safaricom added.

The maintenance comes weeks after the telecommunications giant held another system maintenance on Monday, June 24, from 1:00 a.m. to 1:30 a.m. 

All Mpesa services were unavailable during the exercise. 

UPDATE: Safaricom has rescheduled the system maintenance that was to happen on Sunday from 11 pm to 4 am on Monday. 

"We hear you, and we value your feedback. The scheduled system maintenance later this evening has been rescheduled to a later date to allow you to enjoy a worry-free M-PESA on this sport-packed evening," Safaricom said in a statement.