KPLC: 4.2 million Customers Have Updated Their Prepaid Meters

The Kenya Power and Lightning Company (KPLC) has announced that 4.2 million customers have updated their token meters.

In a statement on Monday, July 15, KPLC said they target to update 7.4 million prepaid meters ahead of the August 31, 2024 deadline.

KPLC General Manager in charge of Commercial Services and Sales Rosemary Oduor applauded KPLC customers for continued support in the prepaid meters update campaign, dubbed Update Token Meter Yako.

"We thank all our customers for their support in this ongoing global exercise. So far, we are happy that over 56% of all our prepaid customers have updated their meters so that they can continue to enjoy access to electricity," said Oduor.

The KPLC General Manager went on to urge the utility firm’s customers who are yet to update their prepaid meters to do so.

She highlighted that KPLC customers will receive an SMS to update their token meter once it has been scheduled. 

"Once a meter is scheduled, a customer receives an SMS notification and thereafter the update codes are sent to the customer upon purchasing their electricity tokens. Our customers are required to update their meters as soon as they receive their codes to continue enjoying access to electricity.

"We are therefore kindly urging those who have not updated yet to purchase their tokens upon which they will receive their codes and be able to update their meters" she stated.

Further, Oduor assured KPLC customers that the meter update process does not affect the price of electricity in any way or cause the tokens to run out faster, adding that the update does not affect existing tokens that are already loaded into the meter.

However, she urged customers to load any unutilized tokens before updating their meters as failure to do so will render them invalid.

"We have made sure that any prepaid customer is able to get their codes, even in cases where they have lost the SMS. By using our USSD code *977#, any customer can access their codes once their meter has been scheduled. We are also utilizing our social media pages to make this exercise seamless for all our customers,” the KPLC General Manager added.

Kenya Power has so far scheduled over 7.2 million of all its prepaid token meters to ensure that its customers receive reset and update codes when they buy their tokens.