Safaricom has announced that customers are currently unable to purchase Kenya Power (KPLC) electricity tokens due to a technical system issue.
In a brief statement issued on Sunday, December 7, the telecommunications company confirmed that the disruption had affected the KPLC paybill platform.
"We are experiencing a technical issue with KPLC paybill service. However, we are working towards resolving the issue as soon as possible," the company said.
This comes days after the Kenya Revenue Authority (KRA) notified taxpayers of a planned maintenance activity that will temporarily disrupt access to the iTax system.
In a notice released on Friday, December 5, the tax agency informed all stakeholders that there will be a scheduled maintenance of iTax lasting four hours over the weekend.
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According to the notice, maintenance is scheduled to begin on Friday, December 5, 2025, at 8:00 PM and will conclude on Saturday, December 6, 2025, at 12:00 AM.
During this four-hour window, the iTax system will be unavailable to all users, meaning taxpayers will not be able to access the platform for any transactions or services.
KRA expressed regret for any inconvenience the scheduled maintenance may cause to taxpayers and other stakeholders who rely on the platform for tax compliance and related services.
"Any inconvenience caused is highly regretted," the notice stated.
Elsewhere, Kenya Power announced that all applications for new power connections must now be submitted exclusively through its online platform.
In a statement on Tuesday, December 2, the company explained that the transition is meant to modernise customer services and accelerate processing times.
"Individuals and businesses seeking new electricity connections from Kenya Power will now be required to submit their applications exclusively through the Company's website using the link https://selfservice.kplc.co.ke/public/ that is accessible using computers and mobile phone devices.
"The move, which takes effect this week, is aimed at improving operational excellence, enhancing customer experience, and ensuring faster processing times for all electricity connection requests," the statement read.
Kenya Power noted that it will no longer accept paper-based applications at its offices, adding that physical submissions will be completely phased out.
"Effectively, the Company will stop receiving manual electricity connection applications at its service centres and banking halls. Beneficiaries of the Last Mile Connectivity Project will be engaged by Kenya Power officials on site during implementation of the projects," the statement added.
To ensure a smooth transition, Kenya Power has deployed support teams countrywide to help customers navigate the new digital channels.
"The Company has deployed its Business Development teams across the country to guide customers through the digital platforms and ensure a smooth experience, particularly for users who may require assistance with the digital application channels.
"A multi-channel digital service approach has been put in place to provide customers with flexibility and convenience, ensuring they can submit their application through the platform that is accessible at any given time," the statement noted.
