The Higher Education Loans Board (HELB) has assured students of swift assistance in resolving the "device change" error affecting its mobile application.
The issue, which has been reported by multiple users, prevents access to the app when attempting to log in from a new or reset device.
In a statement on Thursday, January 30, HELB advised affected users to reach out for support through direct messages (DMs) on social media, email or phone.
"If you’re encountering a ‘device changed’ error on the HELB app, reach out to us in the DM, email us at [email protected], or give us a call at 0711052000. We’ll get you back on track," the statement read.
Read More
This comes two weeks after HELB opened its portal for the Kenya Accountants and Secretaries National Examinations Board (KASNEB) students to access loans and bursaries.
In a statement on Monday, January 13, HELB disclosed that the KASNEB Foundation Loan and Bursary Scheme will offer financing to students pursuing KASNEB qualifications in the various accredited universities, colleges and other training institutions.
"The KASNEB Foundation Loan and Bursary Scheme is now open, offering support for both your tuition and exam fees. With attractive interest rates and flexible repayment periods," HELB stated.
The loans board noted that the scheme will cater for KASNEB fees; registration, exam, renewal, exemption fees and tuition in KASNEB-accredited institutions.
It further added that current KASNEB students and new students interested in pursuing KASNEB qualifications are eligible for loans and bursaries.
The loans board noted that the loan attracts an interest rate of 6% per annum and is due for repayment 3 years after the date of completion of studies.
The maximum loan repayment period is 60 months, with the option of choosing a lower repayment period and an administrative fee of Ksh 500 is charged during disbursement.
