Gov’t Kicks Off Survey Targeting Public Officers [Details]

The Public Service Commission (PSC) has launched a survey targeting public officers across various government sectors as part of a new initiative to assess job satisfaction and workplace conditions.

In a notice on Tuesday, September 9, PSC said the exercise will help determine the employee satisfaction level while shaping policies aimed at enhancing service delivery and good governance within the public sector.

"The Public Service Commission is undertaking an employee satisfaction and workplace environment survey to determine the level of employee satisfaction and suitability of the workplace environment.

"The findings of the survey shall guide the Commission in establishing the overall baseline employee satisfaction index and inform policy reviews to improve efficiency and effectiveness in service delivery, workplace environment and good governance practices in the public service," the notice read.

PSC said the exercise will cover a broad scope of government entities, ranging from ministries to learning institutions.

"The survey targets public officers in all the six service sectors under the jurisdiction of the Commission which are: Constitutional Commissions & Independent Offices; Ministries and State Departments; Statutory Commissions and Authorities; State Corporations & Semi-Autonomous Government Agencies (SAGAs); Public Universities; and Technical, Vocational and Education Training Institutions (TVETls)," the notice added.

PSC has urged government leaders and human resource managers to mobilize participation to guarantee a comprehensive outcome.

"All Authorized officers/CEOs and Heads of Human Resource under the purview of the Public Service Commission are requested to widely share this notification with their staff to ensure maximum participation. 

"The online survey tool can be accessed through the PSC website and via the link https://survey.sogolytics.com/r/uZKE6i," the notice further read.

This comes two months after Chief of Staff and Head of Public Service, Felix Koskei, warned that civil servants who repeatedly fail to meet performance targets will face disciplinary action. 

In a statement on Wednesday, July 30, Koskei emphasized that public officers are aware of the rules governing their duties and must comply or face consequences.

"Administratively, the rules are known, and so are the consequences. Disregard of lawful instructions will attract formal reprimand or corrective action. Repeated failure to meet performance targets will trigger structured interventions or sanctions as appropriate," he said.

Koskei also directed all ministries, departments, and agencies to take immediate steps to enforce performance management frameworks.

"All ministries, departments, and agencies are required to cascade the framework, conduct officer briefings, obtain signed acknowledgements, and submit compliance returns within twenty-one days," he added.