The Social Health Authority (SHA) has issued a notice outlining how members can request refunds for wrong premium payments made through M-Pesa.
In a notice on Wednesday, October 15, SHA said the affected members are required to submit specific documents to facilitate the refund process.
These include a copy of their M-Pesa statement showing the wrong payment, a copy of their National ID, Alien ID, or passport, and a signed letter addressed to the Chief Executive Officer of the Social Health Authority requesting a refund.
SHA indicated that members can submit their documents either electronically or physically; scanned copies can be sent via email to [email protected] or [email protected].
Alternatively, individuals may deliver the original documents to the nearest SHA County Office or Huduma Centre across the country.
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The authority emphasized that all submitted documents must be clear and legible to allow for smooth verification.
Refunds will only be processed after the verification of the details provided, ensuring that each claim is valid and supported by proper documentation.
This comes barely a day after Health Cabinet Secretary Aden Duale announced the introduction of a new health insurance plan targeting vulnerable Kenyans under SHA.
Appearing before the National Assembly Departmental Committee on Health on Tuesday, October 14, the CS said the initiative is designed to ensure that low-income and indigent individuals gain access to essential healthcare services.
"To further expand access for vulnerable populations, the CS noted that SHA is implementing a flat-rate premium of Ksh660 per month for each indigent person identified through collaboration with the Ministry of Social Protection.
"He encouraged well-wishers, philanthropists, and partners to support the programme to reach more deserving Kenyans," the Ministry of Health said in a statement.
Duale also highlighted the growing role of technology in transforming healthcare access and accountability, specifically the introduction of biometric use.
"Duale also underscored the Digital Health Agency’s (DHA) collaboration with biometrics providers and the National Registration Bureau (NRB) to enhance system stability, eliminate the need for OTP whitelisting, and establish a tiered support structure aimed at strengthening ICT systems," the statement added.
In addressing emergency medical services, Duale called for coordination across both national and county levels.
"On ambulance and referral services, the CS informed the Committee of the Joint Technical Committee established to develop a framework for the ambulance evacuation benefit package.
"The committee brings together representatives from the Ministry of Health, SHA, the Council of Governors Secretariat, DHA, Emergency Medical Kenya Foundation (EMKF), Safaricom, and the Kenya Medical Practitioners and Dentists Council (KMPDC) - ensuring interoperability and alignment with constitutional and county structures," the statement further read.
