The Directorate of Criminal Investigations has announced the resumption of police clearance certificate services after weeks of unavailability.
DCI says the system was undergoing an upgrade to enhance service delivery.
"The processing of Police Clearance Certificates at DCI Headquarters has been fully restored after a duration of system upgrade," DCI said in a statement.
DCI says the office of the Principal Criminal Registrar (PCR) had effected pragmatic measures to clear the backlog which resulted in the temporary system hitches.
The directorate had to go manually to process certificates for those in urgent need.
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"We highly regret the delays experienced over the period, and assure our clients of enhanced and expeditious services," the DCI further said.
At the same time, the directorate has announced changes in the processing of the clearance certificates.
The unit says Kenyans no longer need to book their fingerprints date on the E-citizen portal.
"The PCR further wishes to clarify that applicants no longer need to book fingerprinting dates on the e-citizen portal, but must select their preferred fingerprinting centres based on convenience," the Directorate noted.
"More so, to avoid instances of return to sender, applicants are reminded to ensure that the ID card copies attached to the filled application forms are well duplicated, with attention to the thumbprint impression."
The unit has assured Kenyans of its commitment to discharge its mandate with dedication, care and integrity going forward.
