Naivas Supermarket has denied claims that it is selling expired products or that any of its Nairobi branches have been shut down.
In a statement on Wednesday, May 17, the retailer dismissed the claims as false, misleading, and part of a smear campaign.
“No expired products have been found on our shelves, and we maintain stringent internal quality control and stock management systems across all our branches to ensure product safety and compliance with health regulations,” the statement read.
Naivas moved to reassure its customers that all its branches remain fully operational and compliant with all legal and health standards.
"No Naivas branch has been closed by any regulatory or health authority. All our stores remain fully operational and compliant with all national and county-level standards set by the Kenya Bureau of Standards (KEBS), the Ministry of Health, and relevant bodies," the statement added.
Read More
Naivas condemned the allegations, saying they are not only damaging to the brand but also harmful to the customers.
The supermarket further revealed that it is considering formal action against those responsible for spreading the misinformation.
"The circulating claims are entirely false, misleading, and potentially harmful, not just to our brand but to our valued customers who rely on us for daily essentials.
"Naivas is taking legal advice regarding a formal action against the individuals and organizations that are spreading misinformation regarding Naivas. Naivas has a very strict anti-bribery and corruption policy and will not submit to extortionary tactics," the statement concluded.
Earlier Wednesday, the Nairobi County Assembly’s Health Committee, led by Mountain View MCA Maurice Ochieng, claimed to have found expired products on display at a Naivas outlet.
"We are here at Naivas Moi Avenue, and we have realised that there are expired products on the shelf, putting Nairobians at risk," he said.
Ochieng also noted that findings included concerns about the hygiene standards of employees handling food products.
"Also, we found out that the people handling this product have not been tested. Therefore, as a committee, we resolve to close all the Naivas outlets in Nairobi so that they can be tested and be given certificates so that they are able to serve Nairobians," he added.
