Editor's Review

The explainer comes after some Kenyans noted that they were receiving fewer tokens for a similar amount of purchase.

Kenya Power has attributed the fluctuating token amounts for some customers to electricity tariffs.

In a statement dated Monday, April 28, the utility firm detailed that it distributes customers to various groups based on their electricity consumption.

Notably, tariff categories are based on your average consumption over three months.

In particular, they highlighted the Domestic 1 group (Lifeline Tariff), who consume below 30 units for three consecutive billing periods.

In this group, customers are charged at Ksh15 per unit, and this is inclusive of taxes.

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Kenya Power poster on the Lifeline Tariff

"If your monthly consumption remains below 30 units for three consecutive billing periods (one calendar month each), you qualify for this tariff at just Ksh15 per unit," Kenya Power explained.

"The Lifeline Tariff is designed to make electricity more accessible for households with lower consumption, helping you manage your energy costs more effectively."

The explainer comes after some Kenyans witnessed changes in their tokes. For instance, for customers who used to purchase 2 units for Ksh50, they have been receiving 1.9 units for the same amount.

Further analysis of token details shows that some costs for fuel and forex charges also increased in the last few weeks.